Appointment enquiries
Capture the service, practitioner preference and suitable times so reception can confirm the appointment efficiently.
AI call handling for South African practices
Handle routine appointment calls without slowing down front-desk care
AI Only Labs Caller can support a medical, dental or allied-health practice with routine appointment enquiries, callback requests and general practice information. It is designed for administrative call workflows, not diagnosis or emergency triage, and can direct urgent or clinical matters to your existing channels.
Where it fits
Practical call workflows for medical practices
Confirmation and reminder calls
Contact consented patients using an approved script and record whether they confirm, need to reschedule or want a callback.
After-hours message handling
Record administrative requests, share approved opening information and direct emergencies to the practice's stated emergency channel.
From enquiry to a clear next action
Configure the questions, routing and outcome you need. The dashboard keeps the recording, transcript and summary together for review.
- Separate administrative questions from clinical or emergency matters.
- Configure approved practice information and escalation wording.
- Review each call summary and route follow-up to reception.
Questions from medical practices
Does the AI caller give medical advice?
No. The intended use is administrative call handling. Clinical advice, diagnosis and emergency triage must remain with qualified healthcare channels.
Can it confirm appointments?
Yes. It can record a confirmation or rescheduling request using your approved workflow, with final calendar changes handled by your connected process.
How should patient information be handled?
Keep the script limited to information needed for the administrative purpose and configure your workflow around applicable privacy and practice requirements.